Genion turns 70% of your customers into reviews, referrals and creates the reason the next prospect chooses your brand .
Car buyers make up their minds online, guided by reviews and the experiences of people like them. Meanwhile, most OEM and dealer investment remains focused on generic advertising, inventory listings, discounting and legacy systems like NPS. Genion generates and deploys trust, by way of reviews, authentic content and referrals, helping brands stand out as the brand of choice.
Your satisfied owners are the most trusted voice in the buying journey. The question; is your brand putting them to work.
Improve acquisition efficiency
Turn more enquiries into sales
Grow revenue from customer advocacy
Help buyers reach a decision sooner
Protect the margin on each sale
Build credibility across digital touchpoints
Genion helps turn existing customer experiences into content that builds trust and supports sales.
Build a current review profile
Facebook and Instagram
Relevant customer stories
Customer proof in campaigns
Customer recommendations
Customer satisfaction, engagement and referral
Public evidence for AI research
NPS and CSI tell you customers are satisfied. They don't tell you whether that satisfaction is selling anything. The Trust Score measures what owners actually do — and makes it visible at head office, at every dealer, every day.
| NPS / CSI | Trust Score | |
|---|---|---|
| Said vs did | Would recommend | Did recommend |
| Private vs public | Seen by head office | Seen by head office and prospects |
| Cost vs asset | Produces a number | Produces reviews, referrals and content |
| Gameable vs visible | Easily coached at the counter | Public actions, much harder to coach |
| Coverage | The few who reply | Every customer, every dealer |
| Effect on sales | Predicts advocacy | Is advocacy, in market |